Refund and Cancellation Policy

RETURN AND CANCELLATION POLICY

At Marlo Goods, we prioritize customer satisfaction. Return and cancellation processes are carried out within the framework of Law No. 6502 on Consumer Protection and related regulations.

RIGHT OF WITHDRAWAL — RETURN WITHIN 14 DAYS

The Buyer may return the product by exercising the right of withdrawal within 14 (fourteen) days from the date of delivery, without stating any reason.

RETURN CONDITIONS

  • The product must be unused
  • Must be in its original packaging
  • Must be sent complete with all accessories, labels, and documents

To exercise the right of withdrawal, it is sufficient to send a notification by email to hello@marlogoods.com.

RETURN PROCESS

  • Send your return request with the subject line "Return Request" and your order number to hello@marlogoods.com.
  • After your request is reviewed, a confirmation email will be sent to you.
  • You must deliver the product to cargo within 10 days from the confirmation date.
  • Once the product reaches us, the return process will be initiated.

RETURN SHIPPING FEE

  • In returns made within the scope of the right of withdrawal, the shipping fee belongs to the Buyer.
  • If the product is faulty, damaged, or sent incorrectly, the shipping fee is covered by the Seller.

DAMAGED OR FAULTY PRODUCT

If your product is damaged, defective, or sent incorrectly, you must notify hello@marlogoods.com with photos within 48 hours of delivery.

In this case, the product will be replaced or refunded free of charge.

CANCELLATION

If your order has not yet been shipped, you can send your cancellation request to hello@marlogoods.com.

Cancellation is not possible after the order has been shipped. In this case, the return procedure will apply.

NON-RETURNABLE PRODUCTS

  • Custom-made or personalized products
  • Products with opened packaging that are not suitable for return for hygiene/health reasons
  • Products that are clearly used

REFUND

After the return process is approved, the product fee will be refunded to the Buyer's payment method within a maximum of 14 (fourteen) days.

For payments made with a credit card, the refund process may vary depending on the procedures of the relevant bank and payment institution. It may take additional time for the refund amount to be reflected in the Buyer's account, depending on the bank.

RESPONSIBILITY

It is the Buyer's responsibility to package the returned product appropriately to prevent damage during the shipping process. The Seller cannot be held responsible for any damages that may occur otherwise.

CONTACT

For all your questions and requests: hello@marlogoods.com